This Privacy Policy explains how BetBonanza Nigeria (“BetBonanza”, “we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website, register an account, place sports bets, play casino games or contact our support team. By using our services, you agree to the practices described in this Policy.
1. Who we are
BetBonanza operates licensed sports betting and casino services in Nigeria. We act as the data controller for the personal information collected through our platforms and are responsible for deciding how your data is used and protected.
2. Information we collect
We may collect and process the following categories of personal data:
- Registration data: name, username, date of birth, gender, Nigerian mobile number, email address, residential address.
- Account and verification data: identity documents, proof of address, KYC information, copies of IDs or utility bills where required.
- Transaction data: deposits, withdrawals, bets, casino play history, bonuses, winnings and losses, payment method details (masked card numbers, bank information, wallet references).
- Technical and usage data: IP address, device type, browser type, operating system, log files, app usage data, pages visited, time and date of interactions, referral URLs.
- Communication data: records of Live Chat conversations, emails, phone calls, complaints, feedback and responses to surveys or promotions.
- Marketing preferences: your choices about receiving promotional messages via SMS, email, push notifications or in-app messages.
3. How we use your information
We use personal data for the following purposes:
- To create and manage your BetBonanza betting and casino account.
- To verify your identity, age and location and comply with KYC, anti-money laundering and regulatory requirements.
- To process deposits, withdrawals, bet placements, casino wagers and settlement of winnings.
- To provide customer support, respond to inquiries and handle complaints.
- To monitor gameplay, detect fraud, prevent abuse of bonuses and protect the integrity of sports betting and casino products.
- To personalise your experience, including recommended markets, promotions and content relevant to your profile.
- To send service messages (for example, changes to terms, account alerts, security notifications).
- To send marketing communications where permitted and in line with your preferences.
- To analyse performance of our website and apps, improve products and develop new features.
- To comply with legal obligations, law enforcement requests and regulatory reporting duties.
4. Legal basis and retention
We process your personal data on the following legal bases, depending on the context:
- Contract: to provide betting and casino services in line with our Terms and Conditions.
- Legal obligation: to meet regulatory, anti-money laundering, responsible gambling and reporting requirements.
- Legitimate interests: to secure our platform, prevent fraud, improve services and protect our business and players.
- Consent: where we rely on your explicit permission, for example, for certain types of marketing or cookies.
We keep your data only for as long as necessary for the purposes above and as required by applicable laws and regulations, including record-keeping rules for betting and financial transactions. When data is no longer needed, we will securely delete or anonymise it.
5. Cookies and tracking technologies
BetBonanza uses cookies and similar technologies to operate our website and apps, secure your account and improve your experience. Cookies help us remember your preferences, keep you logged in, measure performance and understand how users interact with our services.
You can manage your cookie settings through your browser or device. However, disabling certain cookies may affect the performance or functionality of our site and apps.
6. How we share your information
We do not sell your personal data. We may share personal information with:
- Payment providers and banks to process deposits, withdrawals and verify transactions.
- Identity verification and KYC partners to confirm your identity and prevent fraud or underage gambling.
- Technical service providers who host our systems, provide security, analytics, messaging or customer support tools.
- Regulatory bodies and law enforcement when required by law, regulation or to protect our legal rights.
- Professional advisers such as lawyers, auditors or consultants, under confidentiality obligations.
Whenever we share data with third parties, we ensure there is an appropriate legal basis and that adequate safeguards are in place to protect your information.
7. International transfers
Some of our service providers may be located outside Nigeria. Where your personal data is transferred internationally, we take steps to ensure that an adequate level of protection is applied, for example through contractual safeguards and security measures consistent with applicable data protection standards.
8. Data security
We use technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, disclosure or alteration. These measures may include encryption, firewalls, secure network configurations, access controls and regular security monitoring.
Despite our efforts, no online platform can be completely secure. You also play a role in keeping your data safe by using b passwords, keeping login details confidential and logging out when finished.
9. Your rights and choices
Depending on applicable law, you may have certain rights over your personal data, including the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your data in certain circumstances.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on your consent (for example, marketing communications).
You can also update many details directly in your BetBonanza account settings, manage marketing preferences or contact our support team to exercise your rights. We may need to verify your identity before responding to your request.
10. Marketing communications
We may send you information about promotions, bonuses, new games, odds boosts and other offers related to BetBonanza sports betting and casino services. You can opt out of marketing at any time by using the unsubscribe links in emails or SMS, adjusting your account preferences or contacting support.
Even if you opt out of marketing, we will still send essential service messages, such as account updates, security notifications and changes to our Terms or this Privacy Policy.
11. Third-party links
Our website or apps may contain links to third-party sites, apps or services. These are provided for convenience only. BetBonanza is not responsible for the privacy practices, content or security of external websites. We encourage you to read the privacy policies of any third-party services you visit.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or data protection practices. Any updated version will be published on our website with a revised “last updated” date. We recommend checking this page regularly to stay informed.
13. Contact us
If you have any questions about this Privacy Policy, your personal data or your privacy rights, please contact BetBonanza Customer Support using the details provided on our website or via the support options in your account.
We will take your privacy concerns seriously and aim to respond as quickly as reasonably possible.